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Your Responsibilities

As a member of AmeriHealth Caritas North Carolina, you agree to:

  • Work with your primary care provider (PCP) to protect and improve your health
  • Find out how your health plan coverage works
  • Let us and your health care providers know of any changes that may affect your membership, health care needs or benefits
  • Listen to your PCP's advice and ask questions 
  • Call or go back to your PCP if you do not get better or ask for a second opinion
  • Treat health care staff with respect
  • Tell us if you have problems with any health care staff by calling Member Services at 1-855-375-8811 (TTY 1-866-209-6421)
  • Keep your appointments. If you must cancel, call as soon as you can.
  • Use the emergency department only for emergencies
  • Call your PCP when you need medical care, even if it is after-hours

How you can help with plan policies

We value your ideas. You can help us develop policies that best serve our members. We have several member committees in our health plan or with North Carolina, like:

  • AmeriHealth Caritas North Carolina Member Advisory Committee (MAC)
  • AmeriHealth Caritas North Carolina Long-Term Services and Supports (LTSS) Advisory Committee
  • Medical Care Advisory Committee (MCAC)
  • State Consumer and Family Advisory Committee (CFAC)

Call Member Services at 1-855-375-8811 (TTY 1-866-209-6421) to learn more about your responsibilities and how you can help.