Your Rights and Responsibilities

AmeriHealth Caritas North Carolina works to make sure all of our members get the care, respect and dignity they deserve. Here's how.

Your rights

  • Rights
    Learn about your rights as an AmeriHealth Caritas North Carolina member.
  • Complaints and grievances
    If you have a problem with your care that we can't fix, you can file a grievance.
  • Appeals
    If you do not agree with a decision to deny or limit your medical care, you can file an appeal.
  • State Fair Hearings
    If you're not happy about an appeal outcome, you can request a State Fair Hearing.
  • To understand a letter or a notice, file a complaint, or to get help with a recent change or denial of your health care services, contact the NC Medicaid Ombudsman at 1-877-201-3750.
  • Our dedication to quality
    We take steps to help make sure your health care is always excellent.
  • Notice of Privacy Practices (PDF)
    We must follow the duties and privacy practices described in this notice.

Your responsibilities

Accessing your data on other mobile apps

You have the right to view your health information from AmeriHealth Caritas North Carolina through websites and mobile apps that are not under AmeriHealth Caritas North Carolina's control. 

Learn about third-party data privacy information