Provider Resources

Our user-friendly tools and resources are designed to support AmeriHealth Caritas North Carolina’s Medicaid providers and staff in giving members excellent and efficient health care.

We offer the following resources to assist you and your staff.

Working with AmeriHealth Caritas North Carolina

• Find your dedicated Account Executive
• Learn about NaviNet
• Peer-to-Peer telephone line
• Prior authorizations
• Provider grievances and appeals
• Sign up for email alerts
• Questions and answers

Member care

• Behavioral health toolkit (PDF)
• Integrated care — population health program
• Member rights and responsibilities
• Substance use disorder treatment
• Urgent and emergency care

Quality care

• Clinical resources
• Culturally competent care
• Quality Assurance and Performance Improvement program

If you need more information or can't find an answer to your question, check your provider manual (PDF). You can also call AmeriHealth Caritas North Carolina Provider Services at 1-888-738-0004.