Provider Tools and Resources

Our user-friendly tools and resources are designed to support AmeriHealth Caritas North Carolina’s Medicaid providers and staff in giving members excellent and efficient health care.

We offer the following resources to assist you and your staff.

Working with AmeriHealth Caritas North Carolina

• Find your dedicated Account Executive
• Peer-to-peer telephone line
• Provider grievances and appeals
• Questions and answers
• Reimbursement Policies

Member care

• Behavioral health toolkit (PDF)
• Breathe Easy North Carolina
• Extra benefits for members
• Integrated care — population health program
• Member rights and responsibilities
• Substance use disorder treatment
• Transportation
• Trauma-informed care
• Urgent and emergency care

Quality care

• Culturally competent care
• Provider training
• Quality Assurance and Performance Improvement program
• Value-based programs

If you need more information or can't find an answer to your question, check your provider manual (PDF). You can also call AmeriHealth Caritas North Carolina Provider Services at 1-888-738-0004.