Contact
Have a question or want more information about AmeriHealth Caritas North Carolina? Use the contact information below to get in touch.
Help in other languages
We provide no-cost aids and services to people with disabilities, such as qualified sign language interpreters and written information in other formats (large print, Braille, audio, accessible electronic formats, other formats).
We also provide no-cost language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
If you need these services, contact AmeriHealth Caritas North Carolina 24 hours a day, seven days a week at:
- Member Services: 1-855-375-8811 (TTY 1-866-209-6421)
Members
If you have a question about your benefits, check your Member Handbook (PDF).
By email
If you can't find an answer in your Member Handbook (PDF), send us a secure email through our secure contact form.
If you would like general information about a health care topic, you are welcome to email the Nurse Call Line. They will call you back within 24 hours.
By phone
| Department | Phone number |
|---|---|
| AmeriHealth Caritas North Carolina Member Services Line | 1-855-375-8811 (TTY 1-866-209-6421) Available 24 hours a day, seven days a week |
| AmeriHealth Caritas North Carolina Behavioral Health Crisis Line | 1-833-712-2262 (TTY 1-866-209-6421) Available 24 hours a day, seven days a week |
| 24/7 Nurse Line | 1-888-674-8710 (TTY 1-866-209-6421) Available 24 hours a day, seven days a week |
| Bright Start® (maternity services) | 1-833-475-2262 (TTY 1-866-209-6421) Fax: 1-833-463-2262 |
| NC Medicaid Ombudsman | 1-877-201-3750 Monday through Friday, 8 a.m. to 5 p.m., except for state holidays |
| NC Medicaid Contact Center | 1-888-245-0179 Monday through Friday, 8 a.m. to 5 p.m. |
| Non-emergency transportation services: Reservations and Ride Status Information | 1-833-498-2262 |
| AmeriHealth Caritas North Carolina Provider Service Line | 1-888-738-0004 |
| PerformRx® (Pharmacy Provider Services) | 1-866-855-1406 |
| Advance Health Care Directive Registry | 1-919-814-5400 Monday through Friday, 8 a.m. to 5 p.m. |
| AmeriHealth Caritas North Carolina Fraud, Waste and Abuse Hotline | 1-866-833-9718 |
| NC Medicaid Fraud, Waste and Abuse Tip Line | 1-877-DMA-TIP1 (1-877-362-8471) |
| State Auditor Fraud and Waste Line | 1-800-730-TIPS (1-800-730-8477) |
| U.S. Office of Inspector General Fraud Line | 1-800-HHS-TIPS (1-800-447-8477) |