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Have a question or want more information about AmeriHealth Caritas North Carolina? Use the contact information below to get in touch.

Department Phone Number
AmeriHealth Caritas North Carolina Member Services Line 1-855-375-8811 (TTY 1-866-209-6421), 24 hours a day, seven days a week
NC Medicaid Contact Center 1-888-245-0179, Monday through Friday, 8 a.m. to 5 p.m.
The NC Mediation Network 1-336-461-3300, Monday through Friday, 8 a.m. to 5 p.m.
Free Legal Services Line 1-866-219-5265
Advance Health Care Directive Registry 1-919-814-5400, Monday through Friday, 8 a.m. to 5 p.m.
AmeriHealth Caritas North Carolina Fraud, Waste and Abuse Hotline 1-866-833-9718
NC Medicaid Fraud, Waste and Abuse Tip Line 1-877-DMA-TIP1 (1-877-362-8471)
State Auditor Waste Line 1-800-730-TIPS (1-800-730-8477) 
U.S. Office of Inspector General Fraud Line 1-800-HHS-TIPS (1-800-447-8477)

By mail

AmeriHealth Caritas North Carolina

Member Services

PO Box 7338

London, KY 40742-7338

Keep Us Informed

Call Member Services at 1-855-375-8811 (TTY 1-866-209-6421) whenever these changes happen in your life:

  • You have a change in Medicaid eligibility
  • You give birth
  • There is a change in Medicaid coverage for you or your children

If you no longer get Medicaid, check with your local Department of Social Services. You may be able to enroll in another program.

Help in other languages

We provide free aids and services to people with disabilities, such as qualified sign language interpreters and written information in other formats (large print, Braille, audio, accessible electronic formats, other formats).

We also provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, contact AmeriHealth Caritas North Carolina 24 hours a day, seven days a week, at 1-855-375-8811 (TTY 1-866-209-6421).