Provider Training

Our provider training sessions and education materials are resources that can assist you in providing care to our members. We are committed to helping to ensure that all participating providers are compliant with AmeriHealth Caritas North Carolina standards, federal regulations and North Carolina state regulations.

AmeriHealth Caritas North Carolina offers weekly office hours sessions to answer your claims and billing questions. Please register for one of the dates below to attend a session.

To help ensure that your questions are answered during the session, please submit your questions to ProviderRecruitmentNC@amerihealthcaritas.com using the subject line "Office Hours" by the Monday before your planned session. You may also submit your questions with your registration submission.

Date Time Registration Link
Wednesday, September 15, 2021 5 p.m. – 6 p.m. ET Register
Wednesday, September 22, 2021 5 p.m. – 6 p.m. ET Register
Wednesday, September 29, 2021 5 p.m. – 6 p.m. ET Register

Date Time Registration Link
Tuesday, September 14, 2021 Noon – 1 p.m. ET Register
Tuesday, September 21, 2021 Noon – 1 p.m. ET Register
Tuesday, September 28, 2021 Noon – 1 p.m. ET Register

If you are unable to attend an orientation session during one of these scheduled time frames, please contact your dedicated Account Executive to schedule a practice-specific orientation session.

AmeriHealth Caritas North Carolina offers no-cost, monthly two-hour webinar training sessions to help familiarize your practice with Jiva.

Sessions are offered in a morning or afternoon format for your convenience and are specific to inpatient and outpatient requests. It is recommended that you choose a session according to the needs of your practice.

To attend a Jiva webinar demonstration, review the dates and times offered below, then register for your selection.

Date Outpatient Session Times Inpatient Session Times
Monday, September 27, 2021 2 p.m. – 4 p.m. ET 9 a.m. – 11 a.m. ET
Monday, October 25, 2021 9 a.m. – 11 a.m. ET 2 p.m. – 4 p.m. ET
Monday, November 29, 2021 2 p.m. – 4 p.m. ET 9 a.m. – 11 a.m. ET
Monday, December 13, 2021 9 a.m. – 11 a.m. ET 2 p.m. – 4 p.m. ET

Ongoing educational opportunities

The following trainings and materials are available to you to review:

Provider orientation presentation (PDF)

Long Term Services and Supports (LTSS) provider training presentation (PDF)