Provider Training
Our provider training sessions and education materials are resources that can assist you in providing care to our members. We are committed to helping to ensure that all participating providers are compliant with AmeriHealth Caritas North Carolina standards, federal regulations and North Carolina state regulations.
Provider orientation schedule
| Date | Time | Registration Link |
|---|---|---|
| Tuesday, June 8, 2021 | Noon – 1 p.m. ET | Register |
| Wednesday, June 9, 2021 | 4 p.m. – 5 p.m. ET | Register |
| Tuesday, June 15, 2021 | Noon – 1 p.m. ET | Register |
| Wednesday, June 16, 2021 | 4 p.m. – 5 p.m. ET | Register |
| Tuesday, June 22, 2021 | Noon – 1 p.m. ET | Register |
| Wednesday, June 23, 2021 | 4 p.m. – 5 p.m. ET | Register |
If you are unable to attend an orientation session during one of these scheduled timeframes, please contact your dedicated Account Executive to schedule a practice-specific orientation session.
Jiva training opportunities
Beginning on July 1, 2021, AmeriHealth Caritas North Carolina providers will use an application called Jiva to manage inpatient and outpatient prior authorizations. To help familiarize your practice with Jiva, we are offering two-hour webinar demonstrations at no cost to you.
Sessions are offered in a morning or afternoon format for your convenience and are specific to inpatient and outpatient requests. It is recommended that you choose a session according to the needs of your practice.
To attend a Jiva webinar demonstration, review the dates and times offered below, then register for your selection.
| Date | Outpatient Session Times | Inpatient Session Times |
|---|---|---|
| Tuesday, June 29, 2021 | 2 p.m. – 4 p.m. ET | 9 a.m. – 11 a.m. ET |
| Wednesday, June 30, 2021 | 9 a.m. – 11 a.m. ET | 2 p.m. – 4 p.m. ET |
| Thursday, July 1, 2021 | 2 p.m. – 4 p.m. ET | 9 a.m. – 11 a.m. ET |
| Wednesday, July 7, 2021 | 9 a.m. – 11 a.m. ET | 2 p.m. – 4 p.m. ET |
| Thursday, July 8, 2021 | 2 p.m. – 4 p.m. ET | 9 a.m. – 11 a.m. ET |
| Friday, July 9, 2021 | 9 a.m. – 11 a.m. ET | 2 p.m. – 4 p.m. ET |
Ongoing educational opportunities
The following trainings and materials are available to you to review:
- Cultural Awareness and Responsiveness Training Opportunities, Continuing Medical Education (CME) Credits, and Resources for Providers
- EPSDT training PDF
Provider orientation presentation (PDF)
Long Term Services and Supports (LTSS) provider training presentation (PDF)