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Transition to Managed Care now scheduled for February 1, 2020

North Carolina Department of Health and Human Services (NCDHHS) is extending open enrollment for the Medicaid Managed Care program and will be launching statewide in one phase.

The NCDHHS will extend open enrollment for Medicaid and Health Choice beneficiaries until December 13, 2019 and move to a statewide transition to managed care on February 1, 2020.

Managed care was scheduled to roll out in two phases, with part of the state beginning managed care services on November 1, 2019 and the remainder of the state beginning on February 1, 2020. On September 3rd, NCDHHS announced managed care will now go-live in one phase for the whole state beginning on February 1, 2020.

Working with you, we aim to deliver excellent care and improved health outcomes to North Carolina Medicaid and Health Choice enrollees.

Additional resources

If you have questions, you can call AmeriHealth Caritas North Carolina Provider Services at 1-888-738-0004.

  • Contact your Account Executive.
    The best relationships are formed by staying in touch. If you have questions about us, contact your Account Executive or email
  • Let us know.
    Get help with urgent member needs using resources such as the Rapid Response and Outreach Team (RROT).
  • Find a form.
    We compiled all our forms in one spot to help save you time.
  • Get credentialed.
    North Carolina's Department of Health and Human Services (NCDHSS) has a centrailized, one-stop provider enrollment application and credentialing process to reduce the provider's administrative burden of becoming an in-network provider. For more information regarding enrollment providers can call the NCTracks call center at 1-800-688-6696, fax 1-855-710-1965 or email For AmeriHealth Caritas North Carolina credentialing information, please call 1-833-559-2262.
  • Find a health care provider, drug or pharmacy.
    Use our directory to find other providers in our network.

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Join us, and together we can improve the lives of North Carolina's Medicaid and NC Health Choice enrollees.

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We look forward to working with you to provide high quality health care to our members. Thank you for choosing us!

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If you have questions, you can call AmeriHealth Caritas North Carolina Provider Recruitment at 1-844-399-0474.