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Providers

Coronavirus Disease (COVID-19)

Please refer to the North Carolina Department of Health and Human Services website for the latest information and guidance on COVID-19.

North Carolina has suspended the transition of Medicaid and NC Health Choice to managed care. Nothing will change for Medicaid and NC Health Choice beneficiaries; they will get health services as they do today. All health providers enrolled in Medicaid will continue to submit claims through NCTracks as they do today. Health providers should continue contracting with health plans during the suspension as broad provider participation in health plan networks will help beneficiaries understand which providers are available to them before open enrollment restarts.

If you would like to speak with an AmeriHealth Caritas North Carolina representative about contracting, please contact our Provider Recruitment Team at 1-844-399-0474 (Monday-Friday, 8:30am-5pm EST). For more information on the suspension, please visit Medicaid Managed Care Questions and Answers for Providers (PDF).

Working with you, we aim to deliver excellent care and improved health outcomes to North Carolina Medicaid and Health Choice enrollees.

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Join us, and together we can improve the lives of North Carolina's Medicaid and NC Health Choice enrollees.

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We look forward to working with you to provide high quality health care to our members. Thank you for choosing us!

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Additional resources

If you have questions, you can call AmeriHealth Caritas North Carolina Provider Services at 1-888-738-0004.

  • Contact your Account Executive.
    The best relationships are formed by staying in touch. If you have questions about us, contact your Account Executive or email NorthCarolinaprovidernetwork@amerihealthcaritas.com. 
  • Questions and answers.
    Do you have a question about working with AmeriHealth Caritas North Carolina? Start here.
  • Let us know. (PDF)
    Get help with urgent member needs using resources such as the Rapid Response and Outreach Team (RROT).
  • Find a form.
    We compiled all our forms in one spot to help save you time.
  • Get credentialed.
    North Carolina's Department of Health and Human Services (NCDHSS) has a centrailized, one-stop provider enrollment application and credentialing process to reduce the provider's administrative burden of becoming an in-network provider. For more information regarding enrollment providers can call the NCTracks call center at 1-800-688-6696, fax 1-855-710-1965 or email NCTracksProvider@nctracks.com. 
  • Find a health care provider, drug or pharmacy.
    Use our directory to find other providers in our network.
  • Learn more about our claims and billing process.
    See how to get your payment quickly, electronically, or by paper check.

If you have questions, you can call AmeriHealth Caritas North Carolina Provider Recruitment at 1-844-399-0474.