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Providers

Coronavirus Disease (COVID-19)

Please refer to the North Carolina Department of Health and Human Services website for the latest information and guidance on COVID-19.

North Carolina has suspended the transition of Medicaid and NC Health Choice to Managed Care.

Nothing will change for Medicaid and NC Health Choice beneficiaries; they will get health services as they do today. All health providers enrolled in Medicaid will continue to submit claims through NCTracks as they do today. Health providers should continue contracting with health plans during the suspension as broad provider participation in health plan networks will help beneficiaries understand which providers are available to them before open enrollment restarts.

Beginning April 1, 2020, the AmeriHealth Caritas North Carolina provider support line is no longer in service due to the Managed Care suspension. If you would like to speak with an AmeriHealth Caritas North Carolina provider representative about contracting, please contact our AmeriHealth Caritas North Carolina Provider Services at 1-888-738-0004. For more information on the suspension, please visit Medicaid Managed Care Questions and Answers for Providers (PDF).

Working with you, we aim to deliver excellent care and improved health outcomes to North Carolina Medicaid and NC Health Choice enrollees.

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Join us, and together we can improve the lives of North Carolina's Medicaid and NC Health Choice enrollees.

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We look forward to working with you to provide high quality health care to our members. Thank you for choosing us!

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Additional resources

If you have questions, you can call AmeriHealth Caritas North Carolina Provider Services at 1-888-738-0004.

If you have questions, you can call AmeriHealth Caritas North Carolina Provider Recruitment at 1-844-399-0474.