Coronavirus disease (COVID-19)
The following information is being shared with our members:
Don't wait to vaccinate
Nearly all new COVID-19 cases are people who are not fully vaccinated. Get a tested, safe and effective vaccine to protect yourself and others against hospitalization and death. COVID-19 vaccines are available to everyone 12 and older.
- Find a vaccine location near you.
- Get more COVID-19 vaccine information.
- Learn more about COVID-19.
- Get the latest NC DHHS updates on COVID-19.
Providers are encouraged to use the COVID-19 Communications Toolkit provided by NC DHHS.
Claims and billing office hours
AmeriHealth Caritas North Carolina offers weekly office hours sessions to answer your claims and billing questions. Visit our Provider Training page to register.
Not a provider yet?
Join us, and together we can improve the lives of North Carolina's Medicaid and NC Health Choice enrollees.Become a participating provider
Already a provider?
We look forward to working with you to provide high quality health care to our members. Thank you for choosing us!Get started
If you have questions, you can call AmeriHealth Caritas North Carolina Provider Services at 1-888-738-0004.
- Contact your Account Executive.
The best relationships are formed by staying in touch. If you have questions about us, contact your Account Executive or email ProviderRecruitmentNC@amerihealthcaritas.com.
- Questions and answers.
Do you have a question about working with AmeriHealth Caritas North Carolina? Start here.
- Let us know (PDF)
Get help with urgent member needs using resources such as the Rapid Response and Outreach Team (RROT).
- Find a form.
We compiled all our forms in one spot to help save you time.
- Get credentialed.
North Carolina's Department of Health and Human Services (NCDHSS) has a centralized, one-stop provider enrollment application and credentialing process to reduce the provider's administrative burden of becoming an in-network provider. For more information regarding enrollment providers can call the NCTracks call center at 1-800-688-6696, fax 1-855-710-1965 or email NCTracksProvider@nctracks.com.
- Find a health care provider, drug or pharmacy.
Use our directory to find other providers in our network.
- Learn more about our claims and billing process.
See how to get your payment quickly, electronically, or by paper check.