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Providers

The North Carolina Department of Health and Human Services (DHHS) has suspended managed care implementation and open enrollment. Nothing will change for Medicaid beneficiaries; they will get health services as they do today. All health providers enrolled in Medicaid are still part of the program and will continue to bill the state through NCTracks.

DHHS is encouraging providers to continue to contract with health plans even while Managed Care is suspended. Broad provider participation will ensure that beneficiaries will have clear understanding on the providers that are available to them prior to restarting open enrollment.

Working with you, we aim to deliver excellent care and improved health outcomes to North Carolina Medicaid and Health Choice enrollees.

Not a provider yet?

Join us, and together we can improve the lives of North Carolina's Medicaid and NC Health Choice enrollees.

Become a participating provider

Already a provider?

We look forward to working with you to provide high quality health care to our members. Thank you for choosing us!

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Additional resources

If you have questions, you can call AmeriHealth Caritas North Carolina Provider Services at 1-888-738-0004.

  • Contact your Account Executive.
    The best relationships are formed by staying in touch. If you have questions about us, contact your Account Executive or email NorthCarolinaprovidernetwork@amerihealthcaritas.com. 
  • Questions and answers.
    Do you have a question about working with AmeriHealth Caritas North Carolina? Start here.
  • Let us know.
    Get help with urgent member needs using resources such as the Rapid Response and Outreach Team (RROT).
  • Find a form.
    We compiled all our forms in one spot to help save you time.
  • Get credentialed.
    North Carolina's Department of Health and Human Services (NCDHSS) has a centrailized, one-stop provider enrollment application and credentialing process to reduce the provider's administrative burden of becoming an in-network provider. For more information regarding enrollment providers can call the NCTracks call center at 1-800-688-6696, fax 1-855-710-1965 or email NCTracksProvider@nctracks.com. For AmeriHealth Caritas North Carolina credentialing information, please call 1-833-559-2262.
  • Find a health care provider, drug or pharmacy.
    Use our directory to find other providers in our network.
  • Learn more about our claims and billing process.
    See how to get your payment quickly, electronically, or by paper check.

If you have questions, you can call AmeriHealth Caritas North Carolina Provider Recruitment at 1-844-399-0474.