Getting Care

AmeriHealth Caritas North Carolina will pay for your care for covered services when you meet required terms and conditions and go to one of our health care providers. We call these providers our "network" providers. Network providers are providers that we have contracted with to provide health care services. You can find a network provider in our online provider directory.

A provider who is not one of ours is called "out-of-network." If you go to one of these providers, you may have to pay for the care you get. 

You can choose where to get care for some services. Learn more about covered services on our Benefit Types and Services page.

When you are sick

Specialized care

  • Your Care Manager
    Our Care Managers can help you to manage your physical or behavioral health care needs.
  • Special health programs
    AmeriHealth Caritas North Carolina (ACNC) has care management programs for members with special health care needs, behavioral health conditions, and certain chronic conditions.
  • Seeing a specialist
    Your PCP may send you to a specialist for some of your care.
  • Preauthorizations
    We may need to approve some services before you visit a provider.

If you have questions about your benefits or AmeriHealth Caritas North Carolina, call AmeriHealth Caritas North Carolina Member Services at 1-855-375-8811 (TTY 1-866-209-6421), 24 hours a day, seven days a week.