Member Handbook

Your member handbook explains how your health plan works.

Member Handbook (PDF)

Draft member handbook; subject to change. Last updated April 26, 2021.

Your handbook is your guide to health and wellness services. It tells you the steps to take to help make the plan work for you.

The first several pages will tell you what you need to know right away. The rest of the handbook can wait until you need it. Use it for reference or check it out a bit at a time.

When you have a question, visit our website, check this handbook, ask your primary care provider or call Member Services at 1-855-375-8811 (TTY 1-866-209-6421)

Orientations for new members

Welcome! We are pleased to have you as our member. To learn more about your AmeriHealth Caritas North Carolina benefits and services, and for your safety and convenience, we are offering member orientations via Zoom.

Sessions are presented each Monday through Friday at 11 a.m. and again at 5 p.m. We also are offering a Saturday session the last Saturday of each month, beginning July 24 at 11 a.m.

For Spanish-speaking members, orientations are provided in Spanish every Tuesday at 5 p.m. We also are offering a Saturday session in Spanish on the second Saturday of each month, beginning July 13.

To join a member orientation, call 1-301-715-8592 or join online by Zoom at
Meeting ID: 917 0048 7113
Passcode: 658043

We look forward to seeing you!