Member Handbook

Your member handbook explains how your health plan works.

Member Handbook (PDF)

As of July 1, 2022, Medicaid copays will increase to $4.00. There are no changes to NC Health Choice copays. View all copays.

Your handbook is your guide to health and wellness services. It tells you the steps to take to help make the plan work for you.

The first several pages will tell you what you need to know right away. The rest of the handbook can wait until you need it. Use it for reference or check it out a bit at a time.

When you have a question, visit our website, check this handbook, ask your primary care provider or call Member Services at 1-855-375-8811 (TTY 1-866-209-6421)

Orientation for new members

Welcome! We are pleased to have you as our member. To learn more about your AmeriHealth Caritas North Carolina benefits and services, we are offering member orientations onsite and online.

Onsite: Starting August 2, our in-person Lunch and Learn New Member Orientations will be held at our Wellness & Opportunity Centers on the first Tuesday of each month from 12 p.m. to 1 p.m.

Location

Address

Asheville

216 Asheland Ave
Asheville, NC 28801

Greensboro

3018 W Gate City Blvd STE 4
Greensboro, NC 27403

Fayetteville

4101 Raeford Road STE 100
Fayetteville, NC 28304

Greenville

1876 W Arlington Blvd
Greenville, NC 27834

Online: Orientations will be held during the first and third Thursday of the month.  Orientations in English will be held on the 1st Thursday at 12:00 p.m. and in Spanish on the 3rd Thursday of the month at 12:00 p.m.  These sessions will provide an overview of AmeriHealth Caritas North Carolina benefits, services, and answers to Frequently Asked Questions.

New member orientations are available on:

2022 New Member Orientation Monthly Schedule

Date

Time

Language

1st Thursday

12:00 p.m.

English

3rd Thursday

12:00 p.m.

Spanish

To join a member orientation session, call 1-301-715-8592 or join online via Zoom at https://amerihealthcaritas.zoom.us/j/96785256628?pwd=S2xPclRSa041WE9HTzlUaWNXZFpaZz09

Meeting ID: 967 8525 6628
Passcode: 559748

The Member Orientation is also available anytime on video.

View the member orientation video