Member Handbook

Your member handbook explains how your health plan works.

Member Handbook (PDF)

Your handbook is your guide to health and wellness services. It tells you the steps to take to help make the plan work for you.

The first several pages will tell you what you need to know right away. The rest of the handbook can wait until you need it. Use it for reference or check it out a bit at a time.

When you have a question, visit our website, check this handbook, ask your primary care provider or call Member Services at 1-855-375-8811 (TTY 1-866-209-6421)

Orientation for new members

Welcome! We are pleased to have you as our member. To learn more about your AmeriHealth Caritas North Carolina benefits and services, we are offering virtual new member orientations via the app called Zoom. Orientations will be held on the first and third Thursday of the month. Orientations in English will be held on the first Thursday of the month at noon (12 p.m.) and in Spanish on the third Thursday of the month at noon (12 p.m.). These sessions will provide an overview of AmeriHealth Caritas North Carolina's benefits, services, as well as answers to questions you might have.

New member orientations are available on:

2022 New Member Orientation Monthly Schedule




1st Thursday

12:00 PM


3rd Thursday

12:00 PM


To join a member orientation session, call 1-301-715-8592 or join online via Zoom at

Meeting ID: 967 8525 6628
Passcode: 559748

The Member Orientation is also available anytime on video.

View the member orientation video