Member Handbook

Your member handbook explains how your health plan works.

Member Handbook (PDF)

Your handbook is your guide to health and wellness services. It tells you the steps to take to help make the plan work for you.

The first several pages will tell you what you need to know right away. The rest of the handbook can wait until you need it. Use it for reference or check it out a bit at a time.

When you have a question, visit our website, check this handbook, ask your primary care provider or call Member Services at 1-855-375-8811 (TTY 1-866-209-6421).

Orientation for new members

Welcome! We are pleased to have you as our member. To learn more about your AmeriHealth Caritas North Carolina benefits and services, we are offering member orientations onsite and online.

Onsite: Our in-person Lunch-and-Learn New Member Orientations will be held at our Wellness & Opportunity Centers on the first Tuesday of each month from 12 p.m. to 1 p.m.




216 Asheland Ave
Asheville, NC 28801


3120 Wilkinson Blvd, Suite D-1
Charlotte, NC 28202


4101 Raeford Road 
Fayetteville, NC 28304


3018 W Gate City Blvd 
Greensboro, NC 27403


1876 W Arlington Blvd
Greenville, NC 27834

Online: Orientations will be held during the first and third Thursday of the month. Orientations in English will be held on the 1st Thursday at 12:00 p.m. and in Spanish on the 3rd Thursday of the month at 12:00 p.m. These sessions will provide an overview of AmeriHealth Caritas North Carolina benefits, services and answers to Frequently Asked Questions.

To join a member orientation session, call 1-301-715-8592 or join online via Zoom at

Meeting ID: 967 8525 6628
Passcode: 559748

The Member Orientation is also available anytime on video.

View the member orientation video