Members
Member checklist
As an ACNC member, you should:
- Have a Medicaid ID card.
- Have a Member Handbook.
- Complete a Care Needs Screening.
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Have a primary care provider (PCP).
- Learn about our CARE Card Rewards program.
- Have access to the Member Tools: the mobile app and the member portal.
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Read about our transportation services.
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Learn how to contact us.
- Attend a member information session.
Get Care, Stay Well Member Newsletter
We publish a member newsletter twice a year. Read the latest edition.
Your Medicaid ID card
Your Medicaid ID will have:
- Your primary care provider’s (PCP’s) name and phone number
- Your Medicaid identification number (state ID)
- Your AmeriHealth Caritas North Carolina member ID number
- Information on how to contact us with questions
If anything is wrong on your Medicaid ID card or if you lose your Medicaid ID card, call Member Services at 1-855-375-8811 (TTY 1-866-209-6421). Always carry your Medicaid ID card with you. You will need to show it each time you go for care.
Learn more about your Medicaid ID card
Your voice matters
ACNC would like to know what you think.
Your health and welfare is important to us. To better assist you on your health journey, you may be asked to complete a survey or assessment. Our Care Needs Screening (CNS), CAHPS survey, Post Appointment Survey and Language Survey give you the opportunity to voice your concerns and provide us with the information we may need to help you. Click Your Voice Matters for more information, or call Member Services at 1-855-375-8811 (TTY 1-866-209-6421), available seven days a week, 24 hours a day.
Share your feedback with us
Information sessions for new members
Welcome! We are pleased to have you as our member. To learn more about your AmeriHealth Caritas North Carolina benefits and services, we are offering member information sessions onsite and online.
|
Location |
Address |
|---|---|
|
Asheville |
216 Asheland Ave |
|
Charlotte |
3120 Wilkinson Boulevard, Suite D-1
Charlotte, NC 28208 |
|
Greensboro |
3018 W Gate City Boulevard, Suite 4 |
|
Fayetteville |
4101 Raeford Road, Suite 100 |
|
Greenville |
1876 W Arlington Boulevard |
Online: Information sessions will be held during the first and third Thursdays of the month. Information sessions in English will be held on the first Thursday at noon and in Spanish on the third Thursday of the month at noon. These sessions will provide an overview of AmeriHealth Caritas North Carolina benefits, services and answers to frequently asked questions.
New member information sessions are available on:
2025 member information sessions monthly schedule
|
Date |
Time |
Language |
|---|---|---|
|
First Thursday |
Noon |
English |
|
Third Thursday |
Noon |
Spanish |
Join online via Zoom.
Meeting ID: 967 8525 6628
Passcode: 559748
The member information session is also available anytime on video.
View the member information session video
New members, be sure to complete your Care Needs Screening to get your CARE Card rewards.
Call Member Services at 1-855-375-8811 (TTY 1-866-209-6421) to learn more about your AmeriHealth Caritas North Carolina benefits and services.
Still have questions?
ACNC would like to hear from you. Your health and welfare is important to us. To better assist you on your health journey, you may be asked to complete a survey or assessment. Our Care Needs Screening, CAHPS survey, Post Appointment Survey and Language Survey gives you the opportunity to voice your concerns and provide us with the information we may need to help you. This page explains your rights as a member, describes the surveys you may receive, and gives other ways for you to share your thoughts on the services we provide.
Get in touch if you need more information about any of your AmeriHealth Caritas North Carolina benefits. Call AmeriHealth Caritas North Carolina Member Services, 24 hours a day, seven days a week, at 1-855-375-8811 (TTY 1-866-209-6421).