Skip to Main content
Home > AmeriHealth Caritas North Carolina Members


Starting February 1, 2020

North Carolina Medicaid program members can rely on AmeriHealth Caritas North Carolina to help them with their Medicaid needs.

With AmeriHealth Caritas North Carolina, you will get quality health care with the dignity you deserve. We can also help you take care of your health with extra benefits available through AmeriHealth Caritas North Carolina.

Ready to enroll?

Call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY 1-833-870-5588), 7 a.m. to 5 p.m., Monday through Saturday or visit their website.

Quick-start guide

I want to: I can:
Find a primary care provider (PCP), specialist or health care service, including behavioral health services

Search the online provider directory.

Find out how to get care. Whether you need a checkup or something more, we can help point you in the right direction.

If you need help with choosing your PCP, call Member Services at 1-855-375-8811 (TTY 1-866-209-6421), 24 hours a day, seven days a week.

Get the information on this website in another format or language

Call Member Services at 1-855-375-8811 (TTY 1-866-209-6421).

Find programs to help me stay healthy

Learn about health programs offered through AmeriHealth Caritas.

Call Member Services at 1-855-375-8811 (TTY 1-866-209-6421).

  • Understand a letter or notice I got in the mail from my health plan
  • File a complaint about my health plan
  • Get help with a recent change or denial of my health care services

Call Member Services at 1-855-375-8811 (TTY 1-866-209-6421).

Learn about appeals, grievances and State Fair Hearing policies and processes.

Update my address Call your local Department of Social Services (DSS) office to report an address change. A list of DSS locations can be found here:
Find my plan's health care provider directory or other general information about my plan Search our online provider directory or call Member Services at 1-855-375-8811 (TTY 1-866-209-6421).
See my benefits Check out all your core and extra Medicaid benefits.
Read my member handbook Your handbook is your guide to everything AmeriHealth Caritas North Carolina. Read and download a copy (PDF).
Learn more about choosing or enrolling in a plan Call toll free: 1-833-870-5500

Can't find what you're looking for or have a question? Call AmeriHealth Caritas North Carolina Member Services, 24 hours a day, seven days a week, at 1-855-375-8811 (TTY 1-866-209-6421).