Provider Manuals, Policies and Forms

Manuals and guides

AmeriHealth Caritas North Carolina offers these reference materials to our providers for use when treating our members.


If you have any questions about these materials or about AmeriHealth Caritas North Carolina, call Provider Recruitment at 1-844-399-0474, or contact your Account Executive.


Advance directives

Early and Periodic Screening, Diagnostic and Treatment (EPSDT)

Grievances and Appeals

Let Us Know (Rapid Response and Outreach Team)

Long-Term Services and Supports (LTSS)


Medical Prior Authorization

Pharmacy Prior Authorization

Provider Change